At IT Luggage Sales, we’re committed to making your shopping experience seamless from checkout to delivery. Whether you’re looking for our lightweight cabin bags, spacious 5pc luggage sets, or eco-friendly travel solutions, we’ve got you covered with transparent shipping and returns policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes full tracking

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Basic tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot ship to some Asian countries and remote regions.

International Shipping

We ship worldwide (excluding some Asian countries and remote regions). International customers are responsible for any customs duties or import taxes that may apply.

Easy Returns & Exchanges

We stand behind our quality luggage range – from expandable suitcases to underseat cabin bags. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging and all tags must be intact
  • Proof of purchase required
  • Request must be initiated within 15 days of delivery

Important Hygiene Notice:

For health and safety reasons, we cannot accept returns on Vanity Cases that have been opened or used. All other luggage items in our range (including sets, cabins, underseats, and suitcases of all sizes) are eligible for returns if unused.

Simple Return Process

Follow these steps for hassle-free returns:

  1. Contact Us – Email [email protected] within 15 days using our return request template below
  2. Get Approval – We’ll respond within 2 business days with return instructions
  3. Package Securely – Repack item in original packaging with all tags attached
  4. Ship Your Return – Send to our warehouse (return shipping costs are your responsibility unless item is faulty)
  5. Wait for Processing – We’ll inspect and process your refund/exchange within 5 business days of receipt

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear IT Luggage Sales Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date].

Item details:
– Product Name: [Name from your order confirmation]
– Reason for return/exchange: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

I confirm the item is unused and in its original packaging with all tags attached.

Please advise next steps for returning the item.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Details

When your return is approved:

  • Timing: Refunds processed within 5 business days after we receive your return. Please allow 5-10 business days for the refund to appear in your account.
  • Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: Item price minus original shipping costs (unless returning a faulty item).

Exchange Details

For exchanges:

  • We’ll ship your replacement after receiving and approving your return
  • Standard shipping charges apply for the new item (waived if original was faulty)
  • You’ll receive tracking information for your replacement

Damaged or Faulty Items

If your item arrives damaged:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange free return and replacement/refund
  • You won’t pay return shipping for faulty items

Our lightweight and eco-friendly luggage collections undergo rigorous testing, but we’ll promptly resolve any quality issues.

International Returns

For customers outside the UK:

  • Return shipping costs are your responsibility
  • Mark package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

This policy doesn’t affect your statutory consumer rights. For questions, contact our friendly team at [email protected].

IT Luggage Sales
32 Granby St, Leicester, GB LE3W 6WS