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Welcome to IT Luggage Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.cheapluggageshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Products and Services

IT Luggage Sales specialises in affordable, quality luggage solutions including:

  • Luggage sets (3pc, 4pc, 5pc)
  • Cabin and hold luggage
  • Underseat and vanity cases
  • Eco-friendly and expandable options
  • Lightweight and large capacity suitcases

Product Descriptions

We make every effort to accurately display our products, including colours and specifications. However, slight variations may occur due to monitor settings and product enhancements.

2. Ordering Process

2.1 Placing an Order

By placing an order, you:

  • Confirm you’re at least 18 years old
  • Accept responsibility for providing accurate delivery information
  • Agree to pay the full amount including any applicable taxes

2.2 Order Confirmation

After placing your order, you’ll receive:

  • An automatic order acknowledgement (not a contract)
  • A formal order confirmation email once payment is processed

2.3 Order Changes & Cancellations

Requests for order changes must be made immediately via [email protected]. We cannot guarantee changes can be made once processing begins.

3. Payment Terms

3.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.2 Payment Security

All transactions are processed through secure payment gateways. We never store full credit card details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we’ll honour prices for confirmed orders.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays).

4.2 Shipping Options

Method Cost Carrier Delivery Time Tracking
Standard Shipping £12.95 DHL/FedEx 10-15 business days Full tracking
Free Shipping Free (orders £50+) EMS 15-25 business days Basic tracking

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs duties or import taxes.

4.4 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us immediately at [email protected].

5. Returns & Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original condition with tags attached. Exceptions:

  • Vanity cases that have been opened or used
  • Customised products

5.2 Return Process

  1. Email [email protected] within 15 days using our return request template
  2. Wait for approval and return instructions (within 2 business days)
  3. Repack item securely in original packaging
  4. Ship to our warehouse (return shipping at your cost unless faulty)

5.3 Refunds

Approved refunds will be processed within 5 business days of receipt. Please allow 5-10 business days for the refund to appear in your account.

5.4 Faulty Items

For damaged or defective items, contact us immediately with photos. We’ll arrange free return and replacement/refund.

6. User Responsibilities

  • Provide accurate and complete order information
  • Check delivery promptly upon receipt
  • Follow care instructions for luggage products
  • Use products only for their intended purpose
  • Not attempt unauthorised returns or chargebacks

7. Intellectual Property

All content on our website (logos, text, images) is our property or licensed to us and protected by copyright laws. You may not reproduce any content without our written permission.

8. Liability Limitations

We’re not liable for:

  • Indirect, incidental or consequential damages
  • Delays beyond our reasonable control (e.g., natural disasters)
  • Improper use of our products
  • Customs delays or import fees

Our total liability for any claim related to our products shall not exceed the purchase price paid.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

11. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

12. Contact Us

For questions about these Terms and Conditions:

IT Luggage Sales
32 Granby St, Leicester, GB LE3W 6WS
Email: [email protected]